One aspect of frugality is determining whether I am getting value for my money. When a product falls short, I honor my finances by speaking up about it. Today, it is easier than ever to reach out to companies.
Last week we had a bag of baked chips, and something was not right with them. Some of the chips were extremely hard – in a break your tooth kind of way (thank goodness no one did!) Perhaps the “dough” for the chips was rolled too thick, but it certainly delivered a sensation of ‘what’s in my mouth?!’ I wrote to the company using their website contact form and included all pertinent information from the package so they could pinpoint which factory these came from. They will be mailing me a few free product coupons.
Solving a Mystery
Many years ago we used to purchase Silk soy milk in the shelf stable packaging. We bought it frequently and starting having problems with it being gloppy. It wasn’t expired, and it is shelf stable so refrigeration wasn’t a factor. I wrote to the company. They were concerned and wanted all of the information they could get. Of course they also sent coupons for free product. Some time went by and I received a letter from the company founder, Steve Demos! He explained they had pinpointed and solved the problem, which had to do with how the package was being affected in shipping. There were more coupons, and even a $10.00 bill from Mr. Demos’ own pocket! I thought it was pretty neat that they took a real interest and responded in such a personal way.
I am normally an easy-going person who doesn’t like to make waves, but I know that when I use our money to purchase something that is completely not acceptable, I honor the effort it takes to earn money by speaking up. On the flip side, I honor other people’s work by not complaining just to get free stuff. The consumer always pays in the end, so complaining that your Lucky Charms cereal didn’t have enough “purple hearts and yellow stars” costs us all.
Do you have any great stories about dealing with an unsatisfactory product?